Refund policy

Because our chocolates are handmade food products, we are unable to accept returns or exchanges, and all sales are final. Once an order has been placed, it cannot be cancelled or changed.

Damaged or incorrect orders
If your order arrives damaged, or you received the wrong item, please contact us within 48 hours of delivery at hello@nuttychocolatiermuskoka.ca. Include your order number and a photo of the item and packaging. We’ll review your request and, if approved, send a replacement or issue a refund to your original payment method.

Weather and delivery
Chocolate is sensitive to heat. We pack every order with care, but we are not responsible for melting or bloom caused by delays in transit, incorrect shipping addresses, or packages left in warm conditions after delivery.

Questions? Reach us at hello@nuttychocolatiermuskoka.ca.